| Mystery shopping | | | | Mystery shopping |
| Mystery shopping is an effective training tool that | | | | If you are interested in being your own boss, |
| allows owners/managers to locate specific strengths | | | | working from home, getting paid to shop and helping |
| and weaknesses in order to improve current | | | | to improve commerce in your area, then mystery |
| processes and provides invaluable information from a | | | | shopping just might be for you. One thing you need |
| customer perspective. | | | | to remember is that this is not a get rich quick |
| Mystery Shopping is an objective evaluation of an | | | | scheme. Mystery shopping is a legitimate industry and |
| automotive retail dealership from the perspective of | | | | mystery shoppers are professionals who work for |
| an average customer. Dealerships receive objective | | | | the money they make. You can earn a good part |
| evaluations on selling skills, technical knowledge and | | | | time and even a full time income as a shopper if you |
| relational skills. | | | | want. Now is the time to take the first step and |
| If you have ever thought about being a mystery | | | | become a secret shopper today. |
| shopper (or secret shopper, as they are often | | | | Mystery shopping is great option for earning extra |
| called), now is the time to give shopping a serious | | | | money. You will not be in an office, and you can |
| look. The industry is hot and continues to grow, | | | | pretty much set up your own schedule. Companies |
| providing shoppers with more and more shopping | | | | hire people to pose as shoppers or clients to test |
| opportunities. There are many individuals who are | | | | customer service, sales skills, and product satisfaction. |
| currently making money in their spare time and even | | | | A work-at-home gig as a mystery shopper is a good |
| some who are making a full time income. Secret | | | | opportunity to earn some cash. Here's how it works. |
| shopping is a fun and exciting way to make money. | | | | You sign up with a company, asking to be placed on |
| Besides the sheer thrill, shopping also offers people | | | | their list of mystery shoppers. When a shop comes |
| great flexibility - you can work at home on your own | | | | up in your area, either you accept it or decline it. |
| schedule. With this in mind, it isn't surprising that | | | | There is no reason for you to pay for a list of |
| mystery shopping is very popular with stay-at-home | | | | mystery shopping companies. These lists are readily |
| parents .What Is A Mystery Shopper? | | | | available for free on the web. Read on to find |
| Mystery shoppers are freelance professionals who | | | | mystery shopping companies so you can work at |
| are contracted to pose as real shoppers in order to | | | | home. |
| evaluate several aspects of commercial retail | | | | There are shops in several different industries. For |
| establishments. Among other aspects, secret | | | | example, there are shops in the retail, restaurant, |
| shoppers can evaluate customer service, product | | | | automotive, resort, entertainment (movies, theme |
| availability, product pricing, product quality, store | | | | parks) apartment and banking industries. Remember, |
| cleanliness, website operations and telephone | | | | in most cases you will be an independent contractor |
| customer service. After shoppers evaluate a | | | | for a mystery shopping company. You will not work |
| business, they are then required to report their | | | | directly for the store, resort, apartment complex or |
| findings to the companies that contracted them. | | | | bank that you shop. Some shops, such as retail |
| Because the general shopping population is comprised | | | | shops, may require you to spend your own money |
| of all kinds of different people, virtually anyone can | | | | upfront. You may have to make a purchase to |
| be a secret shopper. Shopping can be especially | | | | evaluate how a salesperson handled a sale. You |
| appealing for individuals who desire to shape | | | | should be reimbursed. Apartment shops generally do |
| customer service and product quality, as their findings | | | | not require you to spend your own money. |
| are taken seriously. Of course, the idea of getting | | | | How to Get Started |
| paid to shop while getting free meals and | | | | |
| merchandise is also very appealing. | | | | Once you register with a mystery shopping |
| However, mystery shopping is a business and needs | | | | company, you should receive an e-mail announcing |
| to be taken seriously. You do need to posses a few | | | | available shops in your area. Other companies do not |
| characteristics like being dependable, professional and | | | | send e-mails, but ask that you log in to a web site to |
| observant, and you need to be able to act as a real | | | | check for potential shops. In any case, you then |
| shopper. Of course, you need to have reliable | | | | agree to perform the shop. The company will give |
| transportation to conduct your shops and writing well | | | | you the guidelines for the shop and all of the |
| and being able to separate your findings from your | | | | information they need you to obtain during the shop. |
| opinion are also important. | | | | When you go on an mystery shop you are not |
| Why Is Secret Shopping Such A Big Industry? The | | | | allowed to let anyone know that you are a mystery |
| business world is very competitive and companies are | | | | shopper. You must use your acting skills to perfection |
| constantly searching for ways to improve their | | | | so that no one would even suspect you of being a |
| customer service and the quality of their products. | | | | mystery shopper. A client may ask you to time the |
| Companies that care want to know what their | | | | amount of time it takes for you to get your meal in |
| customers think; they want to be informed of things | | | | a restaurant. You have to inconspicuously look at |
| that need improving. Armed with the right | | | | your watch and somehow write the time down. |
| information, businesses can make necessary | | | | Maybe you would go into the ladies room, into the |
| improvements. Shopper findings are used in future | | | | stall to record the information you need. |
| employee training materials, to improve business | | | | Mystery shopping companies want detailed oriented |
| operations, to improve product quality and to | | | | people who are keen observers. You also have to |
| compare one location to another. Mystery shopper | | | | have sharp communication skills and the ability to |
| reports are also used to point out positive things. | | | | think on your feet. Mystery shopping is a job. You |
| Shopper findings are used to help identify store | | | | may have to remember if the host who greet you |
| locations and employees due rewards for outstanding | | | | wore a name badge. What was her name? Was her |
| customer service or cleanliness. Secret shoppers are | | | | uniform pressed? How many minutes did it take for |
| sometimes even allowed to reward employees on | | | | the sales person in the department store to greet |
| the spot for meeting certain criteria. It can be fulfilling | | | | you? How many minutes did it take for you to |
| for a shopper to hand an employee a certificate for | | | | receive your appetizer, your salad, and your main |
| a paid day off for doing a great job! Get Started As | | | | meal? In some cases you have to write every detail |
| A Secret Shopper Now! | | | | down without being noticed. You will not be allowed |
| | | | to bring a notebook with you. |